FAQ
Bury Doubt Return and Refund Policy
Overview
At Bury Doubt, we take great pride in the quality and craftsmanship of our clothing. Each piece is meticulously designed and crafted to meet the highest standards. Due to the nature of our products and our commitment to sustainability, we do not accept returns or provide refunds unless the item is damaged.
No Returns or Refunds
Please note that all sales are final. We do not accept returns or provide refunds for any reason other than product damage. We encourage our customers to review product descriptions, sizing charts, and care instructions carefully before making a purchase.
Damaged Items
If you receive a damaged item, we apologize for the inconvenience and will gladly offer a replacement or a refund. To be eligible for a return or refund due to damage, please follow these steps:
- Notification: Contact our customer service team at [email address] within 7 days of receiving the damaged item. Please include your order number, a description of the damage, and photos of the damaged item.
- Assessment: Our customer service team will assess the damage and determine if the item is eligible for a return or refund. We may request additional information or photos if necessary.
- Return Authorization: If the item is deemed eligible, we will provide you with a return authorization and instructions for returning the damaged item. Please do not return any items without authorization.
- Replacement or Refund: Once we receive the damaged item, we will process a replacement or a refund. Replacement items will be shipped at no additional cost. Refunds will be processed to the original payment method within 7-10 business days.
Conditions
- Items must be unused, unworn, and in the original packaging.
- Damaged items must be reported within 7 days of receipt.
- Unauthorized returns will not be accepted and will be returned to the sender.
Bury Doubt Shipping Policy
- Standard Shipping: Orders typically take between 30 to 80 days to arrive, depending on the destination and other factors such as customs processing and shipping carrier schedules.
- Order Processing: Please allow 5-7 business days for order processing before shipment. This timeframe allows us to ensure quality control and prepare your items for dispatch.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please contact us at:
- Email: burydoubt@gmail.com
Thank you for choosing Bury Doubt. We appreciate your understanding and support.
Sincerely,
The Bury Doubt Team